{"product_id":"co-host-operations-playbook","title":"Co-Host Operations Playbook: Turnover SOP + 20 Guest Message Scripts","description":"\u003cp\u003e\u003cstrong\u003eThe operating system for your co-hosting business.\u003c\/strong\u003e Consistent guest experience across every property, and tasks you can hand to a cleaner or VA.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eTurnover SOP\u003c\/strong\u003e: room-by-room checklist and a required 15–20 photo set\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e12 guest-message scripts\u003c\/strong\u003e: inquiry, confirmation, check-in, mid-stay, check-out, review request and more\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e8 problem scripts\u003c\/strong\u003e: broken items, cleanliness complaints, lock-outs, noise, parties, refunds, damage, off-platform requests\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReview responses\u003c\/strong\u003e for 5-star, mixed, fair-negative and unfair reviews\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEmergency escalation matrix\u003c\/strong\u003e and contact sheet\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eHow it works\u003c\/h3\u003e\u003col\u003e\n\u003cli\u003eCheckout and get your download link instantly by email and on the order page.\u003c\/li\u003e\n\u003cli\u003eOpen the files in Excel \/ Word, or upload them to Google Drive to use in Google Sheets \/ Google Docs. Formulas and dropdowns carry over.\u003c\/li\u003e\n\u003cli\u003eFill in the yellow cells or yellow placeholders. That's it.\u003c\/li\u003e\n\u003c\/ol\u003e\u003ch3\u003eGood to know\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eDigital download only. Nothing will be shipped.\u003c\/li\u003e\n\u003cli\u003eWorks with Google Sheets, Google Docs, Microsoft Excel and Word. No subscription.\u003c\/li\u003e\n\u003cli\u003eSomething not working? Email us and we'll fix it.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Cohost Desk","offers":[{"title":"Default Title","offer_id":67602959991057,"sku":"CD-05","price":19.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0821\/0228\/8657\/files\/operations-playbook.jpg?v=1790757301","url":"https:\/\/cohostdesk.com\/es\/products\/co-host-operations-playbook","provider":"Cohost Desk","version":"1.0","type":"link"}